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shopJBS.org

Customer Service

SHIPPING & DELIVERY

ShopJBS.org offers several convenient shipping options, including services from the U.S. Postal Service, UPS, and Federal Express. Shipping charges are based on weight and rates from each service provider. A $3.00 handling fee, covering packaging, materials, and warehouse labor will be added to each order.

Available services include:

Federal Express

  • Ground
  • Home Delivery
  • Express Saver
  • 2 Day
  • Standard Overnight   
  • Priority Overnight
  • First Overnight

UPS

  • Ground
  • 3 Day Select
  • 2nd Day Air
  • Next Day Air Saver
  • Next Day Air
  • Next Day Air Early AM

USPS

  • Bound Printed Matter
  • Library Mail
  • Media Mail
  • Priority Mail
  • Priority Mail Flat-Rate Envelope
  • Parcel Post
  • Priority Mail Flat-Rate Box
  • Express Mail
  • Express Mail Flat-Rate Envelope

Remember, delivery time estimates are for time in transit only and do not apply until the product leaves ShopJBS.org facilities. As the delivery of your order is beyond ShopJBS.org's control, we cannot assume liability for late deliveries, regardless of the delivery method you specify.

Occasionally packages are returned to ShopJBS.org as undeliverable. If you believe  your order has been returned to us as undeliverable, please contact us at 920.749.3783.

PRIVACY & SECURITY

ShopJBS.org understands that our customers value their privacy and security. By visiting ShopJBS.org, you are accepting the privacy practices outlined below.

Information You Give Us: Any personal information that you provide to us is stored on our Web site. You can decide not to provide certain information, but in doing so you may have to forego certain features provided by ShopJBS.org. We use the information that you provide to respond to your requests, communicate with you about orders, or for the purpose of improving our store.

Information We Collect: We receive and store certain information provided automatically when you visit our site. We use "cookies" and we gain access to certain general information such as browser type, connection information, operating system and other similar types of information.

Use of Information: ShopJBS.org is part of the John Birch Society family of operations. As such, information collected by ShopJBS.org may be shared with other affiliate operations of The John Birch Society, including The John Birch Society, The New American Magazine, and other affiliates . We DO NOT share information with third party organizations.

Legal Compliance: We release account information or other personal information only in compliance with the law, to enforce terms of use, and to protect the rights, property and safety of ShopJBS.org, our users, our employees, and others. This includes exchanging information when necessary with other organizations for fraud protection.

Security: We utilize Secure Sockets Layer (SSL) software to encrypt the information you supply to us. We do not store you credit card information. Users of ShopJBS.org are responsible for any risks incurred in the use of unsecured shared computers or network access. In such cases, users are encouraged to sign off from ShopJBS.org when finished using a shared computer.

Underage Users: ShopJBS.org does not sell products for purchase by children under the age of 18. Underage users should use ShopJBS.org only with the supervision of a parent or guardian.
 

RETURNS & REPLACEMENTS
ShopJBS.org will accept returns of unopened items within 30 days of delivery for a full refund. Returns older than 30 days from delivery will receive a refund of the purchase price, less a 15% restocking fee. Damaged or faulty goods may be returned for exchange or a full refund. Please note that it may take 7 to 10 business days after delivery to ShopJBS.org for processing of returns, exchanges, and refunds.
ORDERING

Placing an order with ShopJBS.org is quick and easy. Though it is possible to create an account before ordering, there is no need to create an account before ordering.

To place an order:

  • Click "ADD TO CART" to place your item in  your shopping cart.
  • In your shopping cart, enter any coupon codes that may apply. Next, estimate shipping and tax by selecting your state or province, entering your zip code, and clicking "GET QUOTE."
  • Choose your preferred shipping method from the list of shipping prices for your order, then click "PROCEED TO CHECKOUT."
  • At checkout, click either "Checkout as Guest" or "Register" to create an account. If you already have an account, you may login at this point. Then click "CONTINUE".
  • If checking out as a guest, enter your billing and shipping addresses.
  • Select your preferred shipping method.
  • Enter your credit card payment information. No debit cards, please.
  • Review you order and complete your check out.
PAYMENT
ShopJBS.org accepts the following major credit cards: American Express, Visa, MasterCard, and Discover. ShopJBS.org does not accept debit cards. (Please note, ShopJBS.org is not responsible for overdraft fees you may incur by paying with a credit card contrary to this policy.)
UPDATING ACCOUNT INFORMATION
ShopJBS.org strives for accuracy and efficiency, but we are only as good as the information you give us. To ensure that your order is delivered on time to your door, please keep your billing and shipping address information, and other information related to your account, up to date.